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FAQ

How long is the order processing time?

The processing time is usually 1 day or less, while the shipping and delivery will varies among countries. Usually in less than 10 days or less.

How do I make an exchange?

To make an exchange at Richmond Walter, kindly email us or call us about your exchange/refunds, you will need your invoices or product ID number for us to verify.

What kinds of payment methods do you accept?

We accepts Bank Transfer, Online Payment, Western Union Paylah, Paynow or TransferWise or Paypal,

How fast is your drop-shipping?

For Free Direct Drop-Shipping Service Labelled on our products, the drop-shipment time may takes from 14-21 days, depending on countries locations and traffic.

I would like to know more about private labelling, customization and drop-shipping rates and details.

Direct Drop-shipping for private labelling with customization is free of charge up till June 2021, provided that you submit your brand of logo or text to us for printing before purchase. Drop-shipping to clients or to private customers may takes from 3-20 days depending on the countries of selection, unless you would like to opt for Richmond Walter Fast Courier service*, which take only 1-3 working days for most countries worldwide to deliver to your customers direct. We also allow the use of Cash-On Couriers, in which the couriers will pick up the cash for the orders you ship throughout Southeast Asia, India and US. *Fees applies from $20-$80 on all Fast Courier Service, depending on countries of destinations, locations, traffics or customs tax etc. For more information, visit info.richmondwalter@gmx.com

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